Tell us about the project
A direct line in.
Not sure what you need? The team at Rottman will be happy to listen, ask the right questions, and suggest possibilities you hadn't considered. We answer every message within one business week.
What happens next
We'll write back by the next business day — with a question, not a brochure.
- Response time
- Within one business day.
- What we'll send
- A short note, a few questions, a calendar link.
- Studio
- Jacksonville, Florida.
Working coast to coast. - Hours
- Mon–Fri, 9 to 5 Eastern.
Same-day on Fridays.
Common questions
Before you write.
What kind of organizations do you work with?
Mid-to-large associations and subscription organizations whose leadership has decided something underneath needs to change. If your members join for a reason beyond a discount, we can probably help.
Where do most engagements start?
With a number that isn't moving. New members, renewals, engagement, something else. We figure out where the story is breaking on the way to that number, and work backward from there.
What does a typical engagement look like?
It depends on the problem. Some clients start with a discovery and a story framework. Others need the full system: acquisition, onboarding, renewal, content, ongoing advisory. We don't prescribe a shape until we understand the constraint.
What does "story as a system" actually mean?
Your member story isn't a one-time campaign. It's the connective thread that runs through how you acquire, onboard, engage, and renew. When the story is the system, every touchpoint reinforces the same truth about why membership matters.
Do you work with subscription businesses too?
Yes. Subscription-shaped organizations face the same long arc associations do: acquire, retain, grow, repeat. The discipline that holds an association together is the same discipline that holds a subscription business together.